Small items are sent via Royal Mail 'Signed For'.

Larger items are sent via tracked courier.

Shipping prices depend on the size and weight of an order so please contact us if you would like more information.


Where possible, all orders are packaged in naturally scented tissue paper and twine then sent in a recycled and biodegradable mailing bag or cardboard box. All Fauna Home packaging materials are recycled, biodegradable and/or recyclable.


As all products are made to order, please allow up to two weeks for your item to arrive. If you need your order sooner, please get in contact prior to payment as we are flexible!


Fauna Home accepts returns and offers replacements for any product which may have arrived in a dis-satisfactory state. Refunds may be offered depending on the circumstance. If you are dissatisfied with your purchase please contact us at the earliest convenience. It is very important that Fauna Home customers are happy with their purchase.